Thank you for calling. Good Bye. *click*

The state department aggravates me. I applied for a passport over a month ago, the check has cleared the bank, and yet, I still have no passport. According to all of their automated information it should take "7 to 10 business days" for the application to show up online. After about two weeks no information about my passport shows up on their website, 4 weeks later, their website is "temporarily unavailable due to routine maintenance," and has been for the past week...... Beg your pardon? A week for routine maintenance tells me that there's something else going on guys....

But of course that's not the worst part, you're instructed to call them if you don't see your passport show up after two weeks, when you call you of course get harassed by the automated system at least twice (possibly more often) to check things online (which are down), and after navigating the fun maze of menus, you get to wait about for a customer service representative. I have yet to speak to one of these alleged humans at the other end of the line; shortly after being put on hold (about 5 seconds), you are told that "all customer service representatives are busy assisting other callers, please call back at a later time." *click*

AGGGGH!!!! That's more frustrating than waiting on hold! You might as well have told me that everyone else that did manage to get through (if that's even possible) are more important than me!